FAQ

Currently, each of our frames come in one standard size. See product details for sizing information, and our Sizing Guide provides additional guidance and help on sizing.

All of our frame styles are made with Italian acetate and nickel-free stainless steel materials.

Visit our Frame Adjustment Guide to learn how to easily adjust your frames to your liking. If they simply won't fit, send them back to us and we will issue you a full refund.

All of our frames come with CR-39 lenses, equipped with anti-reflection, oleophobic, and hard coatings for premium clarity and damage protection. All of our lenses also include 100% UVA and UVB protection.

Yes, all of our lenses are Polarized.

No, not currently. We have selected lens colors to best suit the individual frames while providing optimum clarity and viewing.

Yes, your lenses are fully protected under our JS Signature Coverage. Click here to start a Warranty Claim.

We do not currently offer prescription lenses.

We do not currently offer gift wrapping.

Yes, contact us at support@jackstegeman.com, and we will assist you in canceling or updating your order.

No, we'll cover the shipping costs for your order. Our prices are all-inclusive, so what you see is what you get.

In most cases, we will use USPS First Class.

Yes, you will receive a confirmation email which includes the tracking number once the order has shipped. If you have the tracking number, you can track your shipment on the Track My Order page.

Currently, we only ship within the US.

Submit a return/exchange request on our Returns & Exchanges page, and we will work with you to have them replaced as soon as possible.

Double check your email for anything from Jack Stegeman. Also, be sure to check your spam folder and add us to your safe sender list if our emails are going to spam. If you're still having trouble, feel free to contact us at support@jackstegeman.com.

We offer a 30-day return/exchange policy from date of purchase on all products except gift cards and 'Try at Home' charges. Returns/exchanges must include all original accessories and packaging.

No, returns/exchanges are free, and we'll provide a prepaid shipping label to cover the shipping costs. You can start the process by visiting our Returns Center.

Unfortunately, we must return funds to the original method of payment.

JS Signature Coverage is included in all eyewear purchases and provides one free replacement during the lifetime of the customer.

JS Signature Coverage protects you against all loss and accidental eyewear damages (including lenses) for the lifetime of the customer. If you lose or break them, just let us know and we'll send you a replacement free of charge. Each purchase is limited to one replacement, and accessories that come with the eyewear are not covered by the warranty.

If the purchase was made through the Jack Stegeman website, you are automatically enrolled and no other action is needed.

If the purchase is made in-store through one of our retail partners, you will need to register the warranty using the QR code included with your purchase.

No, we'll cover the shipping costs.

No, warranty claims are free and included in your purchase - no fine print, hidden fees, or hoops to jump through. You can start a claim on our Submit a Claim page, and we're always here to help!